How Can We Help? 🐾

We're here to make sure you and your pets have the best experience with NutriPaw

📧

Email Support

Get help from our friendly support team. We typically respond within 24 hours.

[email protected]
💬

In-App Chat

Premium users get priority support directly within the app.

Open App → Settings → Help
📚

FAQ

Find answers to commonly asked questions about NutriPaw.

View FAQ

Quick Help Topics

🔐 Account Issues

Can't sign in? Try signing out and using "Sign in with Apple" again. Your data is linked to your Apple ID.

📸 AI Scanner Not Working

Make sure camera permissions are enabled in Settings → NutriPaw. Ensure good lighting for best results.

💳 Subscription Questions

Manage subscriptions via Settings → Apple ID → Subscriptions. Refunds are processed by Apple.

🔄 Restore Purchases

Go to Settings → Subscription → Restore Purchases to recover your premium access on a new device.

⌚ Apple Watch Sync

Ensure the Watch app is installed and HealthKit permissions are granted for both apps.

📊 Data Export

Premium users can export data via Settings → Data → Export. Reports are generated as PDF.

Still Need Help?

Our team is happy to assist you with any questions

Contact Support